Integrated risk services and insurance brokerage for corporations, SMEs, and individuals. Nearly five decades of trusted expertise, now backed by global strength.
Founded in 1975, PT IBS Insurance Broking Service holds the distinction of being Indonesia's first licensed insurance broker. From a single Jakarta office, we have grown into a trusted advisor for many of the nation's most respected organizations.
Our purpose is simple and enduring: to understand our clients' risks intimately and to place their protection with confidence. As an independent broker, our loyalty is to our clients — not to any insurer.
In 2018, Arthur J. Gallagher & Co., one of the world's largest insurance brokerages, acquired a 40% stake in IBS — uniting local heritage with global reach, capacity, and technical depth.
IBS is founded in Jakarta as Indonesia's first licensed insurance broker.
Expansion into marine, aviation, and large-scale corporate property risk.
Growth of employee benefits and surety practices for national enterprises.
Arthur J. Gallagher & Co. acquires a 40% stake, adding global capability.
AI-powered risk services deliver faster, data-driven client outcomes.
A full suite of brokerage and advisory services, structured around the real risks facing your organization.
Protection for buildings, plant, and assets against fire, natural catastrophe, and business interruption.
General, professional, and public liability cover that shields your balance sheet from third-party claims.
Hull, cargo, and transit cover for goods and vessels moving across Indonesia's waters and beyond.
Specialist cover for aircraft hull, aviation liability, and airport operators' exposures.
Bid, performance, advance-payment, and maintenance bonds for contractors and project owners.
Group health, life, and pension programs that attract, protect, and retain your best people.
Comprehensive and third-party cover for individual vehicles and corporate fleets.
Risk surveys, valuations, and tailored programs that reduce total cost of risk over time.
From first enquiry to renewal and claims, IBS manages every stage of the insurance relationship on your behalf.
Dedicated servicing of client relationships and accounts across the policy term.
Structuring insurance products and preparing and comparing quotations.
End-to-end policy issuance, administration, and timely renewals.
Fast claims notification and hands-on coordination through to resolution.
Surveys, assessments, and clear risk reporting for informed decisions.
Reinsurance placement and operations for large and complex risks.
Administration and support for group health, life, and pension programs.
Managing insurer, carrier, and partner relationships on your behalf.
Secure management of policy documents, records, and supporting content.
Customer- and broker-facing digital services and self-service portals.
We understand that every sector carries its own risk profile — and we build programs that reflect it.
We apply AI across customer service, document processing, policy and quotation comparison, claims summarization, and risk reporting — helping our brokers work faster while keeping human judgment at the centre.
An AI assistant answers customer and client questions instantly, guiding them to the right support and coverage around the clock.
AI reads and extracts key data from policies, endorsements, and submissions to cut manual handling and errors.
AI compares policy wordings and quotations side by side to highlight differences in cover, terms, and price.
AI summarizes claims files and correspondence so brokers grasp the essentials and act faster.
AI drafts clear, structured risk reports from assessment data, ready for review and client discussion.
Our technology never replaces the broker. It equips our specialists to advise you with greater speed and precision.
All AI services run on secure cloud infrastructure, with client data handled under strict confidentiality and regulatory standards.
Tell us about your risk. Our brokers will respond with a considered, independent perspective.
Whether you are insuring a single asset or a national portfolio, our team is ready to help.
Menara Sentraya, 18th Floor, Jl. Iskandarsyah Raya No. 1A, Kebayoran Baru, Jakarta Selatan 12160, Indonesia
+62 21 2555 8800
Monday – Friday, 08:30 – 17:30 WIB
